PC Network Support Technician 1/2
PC Network Support Technician 1/2
Full Job Description
Requisition ID: R10178617
• Category: Information Technology
• Location: Huntsville, Alabama, United States of America
• Clearance Type: Secret
• Telecommute: No- Teleworking not available for this position
• Shift: 1st Shift 12 hrs - Fri, Sat, Sun (United States of America)
• Travel Required: Yes, 10% of the Time
• Relocation Assistance: Relocation assistance may be available
• Positions Available: 1
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Embark on a career putting innovative, reliable, and agile products and ideas into orbit, and beyond. Northrop Grumman has opportunities waiting for you that play a vital role in human space exploration, national defense, and scientific discovery, supporting multiple programs across the universe. With us, you'll discover a culture of curiosity and collaboration that will have you Defining Possible from the day you start. Our defense systems connect and protect millions of people on earth every day, now and for the future. Explore your future and launch your career today.
What You'll Get To Do:
Northrop Grumman is seeking a PC Network Support Technician; this position will be located in Huntsville, AL. Roles and responsibilities will include but not be limited to the following:
• Resolve issues surrounding computer hardware, software, network, and telecommunications systems while demonstrating expertise in customer service and technical knowledge.
• Record, maintain, and update records in the Incident Management system; perform analysis of problems and assist with corrective action to restore functionality, and work with technical, customer service, or development staff to resolve recurring problems and issues with applications and/or products.
• Document and submit problem resolutions to the knowledge database in order to assist other Help Desk personnel with problem resolutions.
• Service Desk provides 7x24x365 support including weekends and holidays.
This position can be filled at a higher level based on the requirements below.
Position Benefits
As a full-time employee of Northrop Grumman, you are eligible for our robust benefits package including
• Medical, Dental & Vision coverage
• 401k
• Educational Assistance
• Life Insurance
• Employee Assistance Programs & Work/Life Solutions
• Paid Time Off
• Health & Wellness Resources
• Employee Discounts
This positions standard work schedule is a 9/80. The 9/80 schedule allows employees who work a nine-hour day Monday through Thursday to take every other Friday off. This role may offer a competitive relocation assistance package.
Basic Qualifications Level 1:
• High School diploma or equivalent with 0 years of experience.
• Basic experience troubleshooting, installing, and configuring Desktops running Windows OS (including Windows 10), as well as the Microsoft Office Suite (Outlook, Excel, PowerPoint, Word).
• Must be eligible to obtain a U.S. Government DoD Top Secret security clearance within scope, with an ability to obtain and maintain Special Access Program (SAP) approval within a reasonable period of time, as determined by the company to meet its business need.
• DoD 8570 IAT Level II baseline certification (example: Security+ CE), or have the ability to obtain the required certification within 6 months of start date as a condition of continued employment.
• The ability to lift 40 pounds.
• The ability to work after hours and/or weekends as needed.
Basic Qualifications Level 2:
• High School diploma or equivalent with 2 years of additional education and/or experience.
• Some experience troubleshooting, installing, and configuring Desktops running Windows OS (including Windows 10), as well as the Microsoft Office Suite (Outlook, Excel, PowerPoint, Word).
• Must be eligible to obtain a U.S. Government DoD Top Secret security clearance within scope, with an ability to obtain and maintain Special Access Program (SAP) approval within a reasonable period of time, as determined by the company to meet its business need.
• DoD 8570 IAT Level II baseline certification (example: Security+ CE), or have the ability to obtain the required certification within 6 months of start date as a condition of continued employment.
• The ability to lift 40 pounds.
• The ability to work after hours and/or weekends as needed.
Preferred qualifications:
• Bachelor's degree in relevant field.
• CompTIA A+, Network+, Dell, HP, or other certification(s).
• Experience with remote administration.
• Experience with PowerShell scripting.
• Experience with zero and/or thin client devices.
• Experience in Active Directory configuring user and computer accounts.
• Cross-platform experience (i.e. two or more of the following: Windows, Linux, Solaris, OSX, UNIX, etc.).
• Experience supporting VMware VDI (Virtual Desktop Infrastructure).
Salary Range: $40,100 - $66,800
Salary Range 2: $47,600 - $79,400
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
• Category: Information Technology
• Location: Huntsville, Alabama, United States of America
• Clearance Type: Secret
• Telecommute: No- Teleworking not available for this position
• Shift: 1st Shift 12 hrs - Fri, Sat, Sun (United States of America)
• Travel Required: Yes, 10% of the Time
• Relocation Assistance: Relocation assistance may be available
• Positions Available: 1
At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history. Embark on a career putting innovative, reliable, and agile products and ideas into orbit, and beyond. Northrop Grumman has opportunities waiting for you that play a vital role in human space exploration, national defense, and scientific discovery, supporting multiple programs across the universe. With us, you'll discover a culture of curiosity and collaboration that will have you Defining Possible from the day you start. Our defense systems connect and protect millions of people on earth every day, now and for the future. Explore your future and launch your career today.
What You'll Get To Do:
Northrop Grumman is seeking a PC Network Support Technician; this position will be located in Huntsville, AL. Roles and responsibilities will include but not be limited to the following:
• Resolve issues surrounding computer hardware, software, network, and telecommunications systems while demonstrating expertise in customer service and technical knowledge.
• Record, maintain, and update records in the Incident Management system; perform analysis of problems and assist with corrective action to restore functionality, and work with technical, customer service, or development staff to resolve recurring problems and issues with applications and/or products.
• Document and submit problem resolutions to the knowledge database in order to assist other Help Desk personnel with problem resolutions.
• Service Desk provides 7x24x365 support including weekends and holidays.
This position can be filled at a higher level based on the requirements below.
Position Benefits
As a full-time employee of Northrop Grumman, you are eligible for our robust benefits package including
• Medical, Dental & Vision coverage
• 401k
• Educational Assistance
• Life Insurance
• Employee Assistance Programs & Work/Life Solutions
• Paid Time Off
• Health & Wellness Resources
• Employee Discounts
This positions standard work schedule is a 9/80. The 9/80 schedule allows employees who work a nine-hour day Monday through Thursday to take every other Friday off. This role may offer a competitive relocation assistance package.
Basic Qualifications Level 1:
• High School diploma or equivalent with 0 years of experience.
• Basic experience troubleshooting, installing, and configuring Desktops running Windows OS (including Windows 10), as well as the Microsoft Office Suite (Outlook, Excel, PowerPoint, Word).
• Must be eligible to obtain a U.S. Government DoD Top Secret security clearance within scope, with an ability to obtain and maintain Special Access Program (SAP) approval within a reasonable period of time, as determined by the company to meet its business need.
• DoD 8570 IAT Level II baseline certification (example: Security+ CE), or have the ability to obtain the required certification within 6 months of start date as a condition of continued employment.
• The ability to lift 40 pounds.
• The ability to work after hours and/or weekends as needed.
Basic Qualifications Level 2:
• High School diploma or equivalent with 2 years of additional education and/or experience.
• Some experience troubleshooting, installing, and configuring Desktops running Windows OS (including Windows 10), as well as the Microsoft Office Suite (Outlook, Excel, PowerPoint, Word).
• Must be eligible to obtain a U.S. Government DoD Top Secret security clearance within scope, with an ability to obtain and maintain Special Access Program (SAP) approval within a reasonable period of time, as determined by the company to meet its business need.
• DoD 8570 IAT Level II baseline certification (example: Security+ CE), or have the ability to obtain the required certification within 6 months of start date as a condition of continued employment.
• The ability to lift 40 pounds.
• The ability to work after hours and/or weekends as needed.
Preferred qualifications:
• Bachelor's degree in relevant field.
• CompTIA A+, Network+, Dell, HP, or other certification(s).
• Experience with remote administration.
• Experience with PowerShell scripting.
• Experience with zero and/or thin client devices.
• Experience in Active Directory configuring user and computer accounts.
• Cross-platform experience (i.e. two or more of the following: Windows, Linux, Solaris, OSX, UNIX, etc.).
• Experience supporting VMware VDI (Virtual Desktop Infrastructure).
Salary Range: $40,100 - $66,800
Salary Range 2: $47,600 - $79,400
The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.
Employees may be eligible for a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.
The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
Job Information
Job Category:
Information Technology
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