SPECIAL NOTES

We are building out a large team for EPIC functionality. We will need multiple roles filled between December thru April for skilled people which extensive EPIC build experience (installed and being installed). These are hybrid roles designed for those in the DFW area, as they will be onsite at least once per week to support "Go Lives". We may consider further distances outside of DFW, but would need to be onsite once per month.

JOB SUMMARY

The Epic Technical Specialist is responsible for the strategic design and optimal implementation of Epic features, solutions, and enhancements aligned with BSWH strategic initiatives. This role requires a deep understanding of multiple Epic modules, and is responsible for collaborating with various operational leaders, information services, and managed services partners to champion ideation and creative solutions to align with the organization's strategic goals and maximize the utility of Epic for patient care and administrative functions. The Epic Technical Specialist is also responsible for mentoring junior and experienced analysts, supporting their development in problem-solving, project execution and go-live activities.

ESSENTIAL FUNCTIONS OF THE ROLE

1. Epic Systems Expertise: Serve as the primary cross-application expert on Epic for an entire portfolio - providing guidance for design decisions, including providing input on potential impacts on downstream modules, and performing complex troubleshooting.
2. Solution Design: Collaborate with operational executive leaders and cross-functional teams to design and implement mature, innovative solutions that meet the organization's needs. This includes ideation, customization, configuration, and integration with other third-party applications.
3. Technical Consulting and Mentorship: Assist analysts and portfolio owners with solution design, scoping calibration, and serve as an expert to validate enhancements and potential projects under the clinical team purview. Foster an environment of continuous learning and professional growth within the team.
4. System Optimization: Proactively review technical setup for critical architecture and configuration and provides optimization and improvement opportunities - articulating the required level of effort with the benefits of each potential improvement.
5. Portfolio Health and Integration: Continuously evaluate and optimize new Epic modules and features to improve efficiency, usability, and patient outcomes. Create business cases for new features for evaluation by operational leadership. When an Epic-module does not meet current needs, oversee the integration of Epic with new and existing third-party systems to ensure an optimal long-term approach.
6. Project Leadership and Execution: Play an active role in project planning, execution, and go-live support, ensuring smooth transitions to staff responsible for maintenance.

KEY SUCCESS FACTORS

Must maintain Epic certifications.

Able to quickly develop deep Epic application knowledge to build, test, support and train.

Ability to work well in team environments.

Proficient with word processing, spreadsheet, and email software applications.

Demonstrates customer-oriented service excellence principals.

Self-motivated leader who can identify, prioritize, and resolve issues and advance personal knowledge.

Ability to execute complex tasks through organization and details driven approach.

Ability and experience understanding end user workflow and owning the technical components of that workflow.

Demonstrates excellent interpersonal communication skills, among facility customers and team members.

Strong project management skills with the ability to drive smaller independent initiatives and assist assigned project managers move projects towards successful completion.

The information contained in this job description is intended to describe the essential job functions required of those assigned to this job. It is not intended to be an exhaustive list of all responsibilities, duties, knowledge, skills, and abilities needed to perform the job. Please note that management retains the right to assign or reassign duties and responsibilities to this job at any time. The ability to competently perform all the essential duties of the position, with or without reasonable accommodation, demonstrated commitment to effective customer service delivery, integrity, and the ability to work productively as a member of a team or work group

BENEFITS

Our competitive benefits package includes the following
- Immediate eligibility for health and welfare benefits
- 401(k) savings plan with dollar-for-dollar match up to 5%
- Tuition Reimbursement
- PTO accrual beginning Day 1
Note: Benefits may vary based upon position type and/or level

QUALIFICATIONS

- EDUCATION - Bachelor's

- EXPERIENCE - 7 Years of Experience

- CERTIFICATION/LICENSE/REGISTRATION -
Epic Certification (EPICCERT): Must have 2 EPIC Certifications