Job Summary
Responsible for collecting, processing, analyzing and reporting data related to Texas Technical and Network Operations. Produces complex, high-priority recurring and ad-hoc reports with the purpose of measuring progress towards goals, measuring performance against objectives and identifying improvement opportunities. Consults directly with internal and external customers. Has in-depth experience, knowledge and skills in own discipline. Provides technical expertise and acts as a SME. Determines own work priorities. May act as a team lead to train/mentor colleagues with less experience. May serve as an escalation point.Job Description
Core Responsibilities
- Collects, processes and analyzes data to provide high-priority recurring and ad-hoc reports.
- Ensures policy compliance between Engineering, business and third party vendor groups.
- Partners with team members and business leaders to develop and understand metrics packages.
- Partners with team members to analyze qualitative and quantitative data to determine areas of improvements including gains and in the efficiency and reliability of reporting.
- Identify patterns; develop new processes and design and implement improvements for existing processes. Improvements include gains and the efficiency and reliability of reporting. Documents lessons learned.
- Consults and advises, as necessary, internal and external leadership. Leads and provides expertise in cross-functional projects.
- Consistent exercise of independent judgment and discretion in matters of significance.
- Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
- Other duties and responsibilities as assigned.
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team - make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer:
- This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Ad Hoc Reporting; Customer Experience (CX); Strategic Objectives; Data Reporting; Analytical Thinking; Cross-Functional Teamwork; Cross Functional Projects
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
7-10 Years
