Consumers Energy is Michigan's largest energy provider, providing natural gas and/or electricity to 6.8 million of the state's 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.
Location: This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday and may be assigned to any Consumers Energy Service Center located throughout Michigan's lower Peninsula. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).
General Summary of Job Responsibilities
The Associate Product Manager is responsible for the success of their product, and is a customer advocate, challenging internal beliefs and assumptions, using quantitative and qualitative data to inform choices, and leveraging iterative practices to optimize performance. Product Managers are skilled at harnessing cross-functional teams including brand, communications, marketing, design, analytics, and channel owners to inform direction and to maximize key performance measures. Responsible for ensuring products are providing high customer value while delivering an exceptional experience that creates brand advocacy, clean energy capacity and drives profitability throughout the product lifecycle.Essential Duties and Responsibilities
- Support the maintenance of a multi-year product roadmap with priorities and feature that account for product, segment and sector strategies, market trends, regulatory and legislative dynamics, company goals, etc. Assist in the implementation of strategies to maximize product effectiveness throughout the engagement funnel and across customer journeys. Continuously improve and expand product/service performance using multiple sources of customer feedback, product and competitive analysis, rapid iteration and testing methodologies, etc.
- Understand the competitive and regulatory environment, navigating and influencing the strengths of each to maximize value delivery to target customers and to the Company. Collaborate on regulatory filings in support of product targets, meet with regulators to discuss topics pertaining to program delivery
- "Maintain metrics to drive product goals, including financial profit/loss, experience journeys, channel performance and marketing campaign effectiveness performance. Support the management of week to week product operations including partner management, IT functions, experience design work and marketing/sales activities. Execute product objectives (e.g. MW, MWh and MCF targets), tracking performance monthly and weekly. Manage evaluation and measurement of product demand, customer implications and energy impacts"
- Promote customer centricity, ensuring that short term benefits and "nice to have" features do not distract from long-term success in a competitive marketplace. Follow digital strategy and experience best practices through product engagement and lifecycle. Assist in the design of customer experiences for product such as awareness, evaluation, decision, enrollment via website and phone channels, delivery and retention
- Other duties as assigned or may be necessary
Knowledge/Skills/Abilities
- Become technically proficient based on product category (expertise in Demand Response/Demand Side Management)
- Internal expertise regarding product criteria and goals
- Develop multiple product strategies and plans
- Ability to achieve positive regulatory outcomes and deliver on filing requirements
- Collaboration and communication skills with internal and external stakeholders, ability to work across the organization to influence and achieve consensus
- Positive internal ambassador with ability to present to leadership
- Recognize opportunities for and participate in problem solving around program challenges and opportunities
- Able to present and serve on boards, and/or policy committees, task forces, workgroups
- Ability to balance multiple constraints to achieve business outcomes
Education/Experience
- Bachelor's degree in Business, Marketing, or Energy related discipline.
- [OR] Associate's degreeBusiness, Marketing, or Energy related disciplineand 2+years in managing products, projects, or clean energy programs.
- [OR] high school diplomaand 4+years in managing products, projects, or clean energy programs.
Why should you join our team?
At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.
What we offer:
- Competitive compensation packages
- Medical, Dental and Vision
- 401k with company match
- Paid parental leave
- Up to 13 paid Holidays
- Paid time off
- Educational Assistance Program
Diversity, Equity & Inclusion:
We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don't discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.
All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.
