Description
Become part of an inclusive organization with over 40,000 teammates, whose mission is to improve the health and well-being of the unique communities we serve.
Summary:
As a Citrix Sr. Systems Engineer, you will be joining our team of professionals who are responsible for build, implementation, and advanced technical support for UNC Health’s Citrix environment. Currently, the UNC Health Citrix Team supports multiple Citrix sites hosting 600+ virtual applications, over 1,000+ shared virtual desktop sessions, and approximately ~30000+ con-current users. The position requires advanced knowledge of the build and implementation for the Citrix portfolio of products including Citrix Virtual Apps and Desktops, Citrix Provisioning Services, Citrix StoreFront, Citrix Studio, and Citrix Director.
- Advanced knowledge and experience building, maintaining, and completing capacity planning for Citrix Virtual Apps and Desktops, Citrix Director, Citrix StoreFront, Citrix Provisioning Services, Citrix WEM, and associated infrastructure in a large, multi-site Citrix deployment.
- Experience with Azure PVS deployment strategies.
- Understanding of cloud terms and strategies.
- Experience establishing standards and best practices for building and maintaining Citrix deployments and associated infrastructure to current industry and organizational best practices.
- Build, document, and deploy appropriate Citrix technology solutions for various applications using Citrix Virtual Apps and Desktops, Citrix Provisioning Services, Workspace Environment Manager, and Citrix App Layering.
- Monitor the health of the Citrix infrastructure and user experience using tools such as Citrix Director, Citrix Studio, ExtraHop, and SolarWinds. Leverage monitoring tools to generate reports for advanced troubleshooting and infrastructure capacity planning.
- Advanced knowledge and experience supporting user profile management solutions in Citrix using Citrix UPM and FSLogix for a consistent and improved user experience across virtual applications.
- Advanced knowledge and experience with Microsoft Group Policy and Citrix Workspace Environment Manager configuration management tools to streamline the Citrix user experience and improve user logon times.
- Advanced knowledge and experience with Citrix StoreFront, including implementing and managing multiple StoreFront sites, integrating alternative authentication techniques such as SAML, and 2FA solutions.
- Experience with PowerShell scripting to automate and streamline complex administrative tasks.
- Serves as a technical escalation point for troubleshooting and resolving issues with Citrix infrastructure, virtual applications, and virtual desktops.
- 5+ years of experience with Windows client/server networking including Windows domain and authentication, Active Directory, logon scripts, policies, client and network security, name resolution and time synchronization services.
- 5+ years of experience with server configuration and installation, performance and network monitoring tools, operating system upgrades and migrations, and strong troubleshooting skills with hardware and software.
- 5+ years of experience with Citrix XenApp/XenDesktop, Storefront and PVS.
Assets Include:
- Experience with Citrix XenApp/XenDesktop
- Experience with Citrix PVS including Azure deployment
- Experience with Citrix Storefront
- Experience with Microsoft GPOs
- Experience with Azure PVS deployments
- Experience with Authentication methods
- Knowledge of ITIL and Enterprise Architecture (EA) principles and processes
- Client focused approach with strong interpersonal skills and close attention to detail
- Advanced troubleshooting skills
- Good time management skills with the ability to work with minimal supervision and meet deadlines
- Any of the following certifications: Microsoft (MCSE), ITIL certification, Citrix
Other Information
Education Requirements:
- Bachelor’s degree in Computer Science, Information Systems Management or related field (or equivalent combination of education, training and experience).
Licensure/Certification Requirements:
- No licensure or certification required.
- Preferred certifications: Microsoft (MCSE), ITIL certification, Citrix
Professional Experience Requirements:
- If a Bachelor's degree: Four (4) years of relevant experience.
- If an Associate's degree: Six (6) years of relevant experience.
- If a High School diploma or GED: Eight (8) years of relevant experience.
Knowledge/Skills/and Abilities Requirements:
- Excellent analytical and communication skills. Ability to work well in a team environment. Demonstrated ability to successfully manage multiple tasks simultaneously. Highly responsive to internal customers.
#DICE
Job Details
Legal Employer: NCHEALTH
Entity: Shared Services
Organization Unit: ISD Network Services
Work Type: Full Time
Standard Hours Per Week: 40.00
Salary Range: $40.04 - $57.56 per hour (Hiring Range)
Pay offers are determined by experience and internal equity
Work Assignment Type: Remote
Work Schedule: Day Job
Location of Job: US:NC:Morrisville
Exempt From Overtime: Exempt: Yes
This position is employed by NC Health (Rex Healthcare, Inc., d/b/a NC Health), a private, fully-owned subsidiary of UNC Health Care System, in a department that provides shared services to operations across UNC Health Care; except that, if you are currently a UNCHCS State employee already working in a designated shared services department, you may remain a UNCHCS State employee if selected for this job.
Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.
