DLR Group is an integrated design firm with a promise to elevate the human experience through design. This fuels the work we do around the world and inspires our mission to improve the lives of our clients, our communities, and our planet. If this sparks your interest, you’re in the right place.
We have an opening for a Client & Design Leader for our growing Industrial sector. We operate within a hybrid work model, supporting flexibility between office time and work from home. Considering this model, this role could be based in the following cities:
- Cleveland, OH
- Columbus, OH
- Chicago, IL
- Atlanta, GA
- New York, NY
- Dallas, TX
- Houston, TX
Position Summary
As a Client & Design Leader, you will play a key role in business development, managing client relationships and leading contract negotiations. You will educate clients on our design process while collaborating with the project manager to ensure the financial success of each project. Throughout the project lifecycle, you will maintain consistent client contact, foster a collaborative and innovative work environment, and ensure that both client and DLR Group goals are met.
What you will do:
- Manage project execution, ensuring alignment with budget, schedule, and scope while maintaining client expectations
- Collaborate with the Project Manager on staffing, responsibilities, and performance feedback for project team members
- Track project milestones and deliverables, ensuring adherence to quality standards and preparing regular status reports
- Facilitate and document meetings with staff and clients, coordinating project personnel, vendors, and consultants
- Participate in client contract negotiations, manage change requests, and approve project plan modifications
- Support business development initiatives by contributing to RFP responses and participating in client interviews
- Oversee project invoicing, ensuring accuracy and alignment with work deliverables, and manage account receivables
Required Qualifications:
- Bachelor's degree in Architecture, Engineering, Interior Design, or related construction field (Professional licensure preferred)
- At least 10 years of professional experience in the AEC industry, inclusive of at least 5 years in a client-facing role
- Strong understanding of business management principles, including strategic planning, resource allocation, and leadership
- Knowledge of customer service principles, including needs assessment, quality standards, and customer satisfaction
- Expertise in design techniques and tools for producing technical plans, drawings, and models
- Familiarity with building methods, materials, and systems for construction and renovation projects
- Strong critical thinking, time management, and communication skills, both verbal and written
- Ability to actively listen, understand others' perspectives, and respond thoughtfully in conversations
*TO BE CONSIDERED, PLEASE SUBMIT CURRENT PORTFOLIO/WORK SAMPLES IN PDF FORMAT*
DLR Group is an integrated design firm delivering architecture, engineering, interiors, planning, and building optimization for new builds, renovations, and adaptive reuse projects.
We are 100% employee-owned: every employee is literally invested in our clients’ success. At the core of our firm are interdisciplinary teams engaged in every step of project lifecycles. Our teams champion true collaboration, open information sharing, shared risk and reward, value-based decision making, and proficient use of technology to deliver exceptional design. We are pursuing the goals of the 2030 Challenge, the ME2040, and the SE2050, and are an initial signatory of the China Accord and the AIA 2030 Commitment.
Through our values – commitment, creativity, environmental stewardship, fun, integrity, ownership, sharing, teamwork – we elevate the human experience through design, together.
We are proud to be an Equal Opportunity/Affirmative Action/M/F/Veteran/Disabled employer.
