Full Job Description
The Concierge will support The Landmark as a trusted resource for all domestic and global clients visiting New York City. The Concierge will ensure each client receives the Tiffany Touch by providing highly personalized one-to-one client experiences, and ensuring our brand’s heritage, prestige, and traditions are upheld. This individual will be responsible for supporting the day to day needs of the Flagship and the New York Market. The Concierge must be well-connected in hospitality, fine dining, and New York life.
Greet clients and provide highest level of client service
- Offers luxury services direct to clients, partnering with all functional teams to deliver memorable experiences
- Share appropriate Tiffany and Co. history, product information and servicing offerings
- Provide NYC area information and make special arrangements and reservations for local activities, entertainment, events, restaurants, and transportation, to create a unique and bespoke adventure for guests
- Proactively researches the NYC market for new businesses to consider when partnering clients with various touch points
Partner with Functional Flagship teams
- Act as a liaison between client advisors and other departments/stores to fulfill clients’ needs
- Support Client Experience Department on an as-need basis (including leading huddles for ambassadors)
- Lead internal tours of the Tiffany Salon and the Flagship when needed
- Support training of In-Store client experiences and Tiffany Salon protocols for new employees
- Work closely with Learning team when Salon is utilized for new employees
- Support all hospitality and selling events
Skills and Competencies
- Exceptional Communication skills: verbal and written
- Experience in luxury hospitality industries; restaurant, hotel, retail
- Proven experience networking in and around New York City
- Membership in networking and concierge organizations (ex. Les Clef d’or Concierge)
- Strong relationships with luxury hotels and restaurants both domestically and globally
- Event and catering management
- Expertise in coordinating car and travel arrangements
- Creation of detailed itineraries
- Ability to create memorable Bespoke experiences
- Meticulous attention to detail
- Experience working with VIP Clients
- Organizational and time management skills
- Entrepreneurial, flexible and independent
- Possess strong commitment to team environment and collaboration
The hiring range for this position ranges from $30.60 - $41.40. The rate of pay offered will be dependent upon candidates’ relevant skills and experience.
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