Job Description

Director of Identity & Access Management/Engineering

Position Overview: 
We seek a strategic, experienced leader to serve as Director of Identity & Access Management (IAM) Engineering. The ideal candidate will drive the development, implementation, and continuous improvement of our enterprise-wide IAM strategy, architecture, and platform engineering. You will ensure the effectiveness, efficiency, and security of identity services supporting both enterprise and retail environments. You will also lead IAM engineering teams, foster cross-functional collaboration, and align IAM engineering initiatives with overarching business and security objectives.

Key Responsibilities:

• IAM Strategy and Roadmap Execution:
  • Lead the adoption and optimization of ServiceNow for IAM processes.
  • Develop and implement a robust Role-Based Access Control (RBAC) framework and manage the successful deployment of RBAC 1.0.
  • Implement and operationalize enterprise groups, persona-based enablement, and simplified authentication frameworks.
  • Oversee authentication initiatives supporting retail and front-line employees, ensuring compliance with relevant tenant and security requirements.
  • Lead initiatives focused on identity threat protection, platform edge architecture redesign, and enhancements for identity and access management services.
  • Drive the stabilization and continuous enhancement of Multi-Factor Authentication (MFA) across both production and non-production platform services.
  • Identity Architecture & Engineering:
    • Establish and enforce identity architecture patterns and standards.
    • Lead cloud-based identity platform migrations and drive the retirement of legacy authentication solutions.
    • Ensure alignment of identity architecture reviews with enterprise architecture across network, infrastructure, and product teams.
    • Develop, enhance, and operationalize identity-focused CI/CD processes to maintain agility and security in IAM services. 
    • Drive continuous improvement of user experience in IAM platforms through proactive engagement, usability testing, and iterative UI enhancements.
    • Ensure alignment between UX/UI designs and established identity governance standards, emphasizing intuitive interactions and user-centric security features.
    • Oversee the evaluation and refinement of identity-related interfaces, balancing compliance requirements with simplified, frictionless user experiences.
  • Monitoring, Analytics & Reporting:
    • Develop and mature identity analytics, monitoring, and reporting capabilities.
    • Implement Splunk frameworks specifically designed for identity event monitoring, alerting, and proactive threat mitigation.
  • Stakeholder & Team Leadership:
    • Collaborate closely with enterprise architecture, infrastructure, product teams, security operations, compliance, and internal stakeholders to ensure IAM alignment across the organization.
    • Mentor and manage IAM engineering teams, setting clear expectations and fostering a culture of innovation, accountability, and continuous improvement.
  About Walgreens
  Founded in 1901, Walgreens (www.walgreens.com) has a storied heritage of caring for communities for generations and proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico, and leading omni channel platforms. Walgreens has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for retail pharmacy and health services, building trusted relationships that create healthier futures for customers, patients, team members and communities.
  
  Walgreens is the flagship U.S. brand of Walgreens Boots Alliance, Inc. (Nasdaq: WBA), an integrated healthcare, pharmacy and retail leader. Its retail locations are a critical point of access and convenience in thousands of communities, with Walgreens pharmacists playing a greater role as part of the healthcare system and patients care teams than ever before. Walgreens Specialty Pharmacy provides critical care and pharmacy services to millions of patients with rare disease states and complex, chronic conditions.
  
  The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits More Company information is available at www.walgreensbootsalliance.com.
  
  
  
   

  External Basic Qualifications

  • Bachelor’s degree and at least 8 years of experience in IT Security OR a High School Diploma/GED and at least 11 years of experience in IT Security
  • At least 6 years of experience with relevant information security teams, such as penetration testing, red teaming, incident response, threat hunting, application security, and/or Information security consulting
  • Experience establishing & maintaining relationships with individuals at all levels of the organization, in the business community & with vendors.
  • Experience diagnosing, isolating, and resolving complex issues and recommending and implementing strategies to resolve problems
  • Experience leading cross-functional teams.
  • Experience interacting at the executive level.
  • At least 5 years of experience contributing to financial decisions in the workplace.
  • At least 5 years of direct leadership, indirect leadership and/or cross functional team leadership.
  • Willing to travel up to/at least (10%) of the time for business purposes (within state and out of state).

  Preferred Qualifications

  Preferred Qualifications:
  • Bachelor’s degree in information systems, Computer Science, Cybersecurity, or a related field; advanced degree or relevant certifications preferred (CISSP, CISM, CCSP).
  • Minimum of 15+ years' experience in Identity & Access Management and cybersecurity domains, including significant leadership roles overseeing large-scale IAM initiatives.
  • Demonstrated experience leading IAM implementations using platforms like ServiceNow, Ping Identity, PingOne, and Splunk.
  • Proven expertise in RBAC design, enterprise identity governance, cloud IAM migrations, and multi-factor authentication frameworks.
  • Experience managing large, complex projects involving cross-functional teams and aligning IAM strategies with enterprise architecture frameworks.
  • Deep understanding of identity best practices, cloud-based identity services, IAM analytics, and industry standards (e.g., NIST, ISO 27001, Zero Trust frameworks).
  • Experience in retail-specific authentication solutions, particularly in store-based environments.
  • Demonstrable capability in agile CI/CD development practices within the identity and cybersecurity domains.
  Leadership Competencies:
  • Strategic thinker with the ability to translate vision into actionable plans.
  • Exceptional communicator capable of influencing senior stakeholders and technical teams.
  • Strong problem-solving, analytical, and organizational skills with a track record of successful project and operational delivery.
  Location & Travel:
  • Hybrid in Chantilly or Deerfield with occasional travel based on organizational needs. Candidates in the DC area will receive priority consideration. 
  Why Join Us? This is a high-impact leadership role where you’ll drive innovation in identity management, directly enhancing the security posture and operational efficiency of our enterprise.
  
  We will consider employment of qualified applicants with arrest and conviction records.PDN-9e951ef2-fd7b-4df2-89d4-61c9c3588f32