Requisition ID: 218379
Posting Locations: Charlotte
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Our Secret Ingredient is our Teammates.
We offer great rewards, competitive pay, career advancement and growth opportunities.
Full Time Teammates are also eligible for:
- Paid Training
- Paid Time Off plus paid holidays
- 401(k) with Company matching on a dollar-for-dollar basis
- Employee Stock Purchase Plan (ESPP)
- Group Health Insurance – Medical, Dental, Vision & Disability
- Basic and Supplemental Life Insurance
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Job Overview
The Distribution Systems Administrator is responsible for coordinating delivery, setup, and inventory maintenance of sales and distribution systems. This role serves as the tier 1 help desk for the assigned systems and provides reporting regarding usage, process adherence, and performance. This role is tasked with executing functional process requirements, such as entering Sales Force Automation questions, preloaded orders, surveys, and maintaining daily processes associated with systems (geotab, phone systems, teammate profile creation, surveys, etc.).
Duties & Responsibilities
- Assists teammates in person, telephonically, and electronically through providing tier 1 support with distribution systems hardware, software, or processes
- Performs, researches, resolves, and responds to tier 1 inquiries in accordance with current standards
- Observes problem trends on frequent issues and documents, learnings, and solutions; tracks compliance, and reports on device functionality and inventory to the appropriate business partner in order to support business operations and to improve processes
- Executes various process requirements in order to ensure tool functionality, teammate acceptance, and safety messaging. This includes ensuring success rate through surveying teammates on execution and reporting findings to senior leaders (SFA Questions, Preloads, etc.)
Knowledge, Skills, & Abilities
- Superior organizational and communication skills
- Strong understanding of field processes and accountabilities
Minimum Qualifications
- High school diploma or GED
- Intermediate excel experience
- Experience with MS Office (PowerPoint, Word, Etc.)
Preferred Qualifications
- Knowledge acquired through 3 to up to 5 years of work experience
Work Environment
Office environment
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Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law.
