Who we are
With more than 13,000 stores in the U.S. and 84,500 stores globally, it is no wonder 7-Eleven, Inc. has been named an iconic brand. In addition to 7-Eleven stores, 7-Eleven, Inc. also operates and franchises Speedway, Stripes, Laredo Taco Company and Raise the Roost locations.
Since inventing the convenience industry in 1927, 7-Eleven has built a rich 96-year history filled with beloved products like Slurpee, Big Gulp and Big Bite, and fan-favorite holidays like Slurpee Day and Bring Your Own Cup Day.
Now, 7-Eleven is on a mission to contemporize the brand and redefine convenience - and we need your help.
About This Opportunity
Job Summary:
Manage the relationship between Information Technology (IT) and assigned business units working directly with middle and Senior Management; works with business units to identify IT Integration needs and document technical requirements; collaborates with IT teams to execute requirements and ensure technical needs of the business unit are met; builds and maintains relationships with all levels of management.
Hold the Deman Chain Technology support staff accountable for their SLA requirements related to incident and problem management.
Key Duties & Responsibilities:
- Manage engineering teams, projects, performance, and career growth of engineers.
- Communicate roadmaps withtheteam,leaders, and stakeholders.
- Responsible for incident and problem management related to demand chain Technology including managing SLA adherence of our vendor / partners.
- Drive the coordination of the appropriate resources for timely resolution of critical incidents and ensuring timely reporting of root cause.
- Liaises between IT and business units to gather IT Integration business requirements; provides support and transparency.
- Facilitates sessions with stakeholders to determine and document technical requirements.
- Collaborates with internal and external partners to ensure customer needs are met by reviewing requirements, status updates, and associated issues.
- Identifies system requirements and evaluates new applications.
- Documents interfaces between new and legacy systems.
- Collaborates closely with IT Architects to design optimal technical solutions to meet business needs while aligning with IT strategies.
- Develops and presents concepts and business cases.Make recommendations to Management accordingly.
Works with Management of assigned business unit to ensure the Company is leveraging technology to maximize efficiencies as a Company.
- Advises and guides business units in the process of developing system enhancements, ideas, and work requests.
- Captures potential benefits to assist with prioritization.
- Performs risk and business impact analysis for proposed enhancements and changes to business systems.
- Reviews and documents of business processes; recommends and implements changes to improve efficiency and effectiveness.
- Develops test plans and coordinates software testing with internal partners. Completes testing when appropriate.
- Completes other duties, including special projects, as assigned by Management.
Education and Experience:
- Bachelor's degree
- 5+ years of relevant experience.
- 2+ years of Management experience.
Specific knowledge and skills:
- Proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively.
- Has decision making capability, accountability, and ability to direct, execute, coach and support at an expert level
- Displays a strong sense of urgency related to incident management.
- A history of managing outsourced resources and holding them accountable for contractual obligations.
- Working knowledge of Logistics / Supply Chain.
- Excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment
- Self-starter requiring minimal supervision
- Strong facilitation skills for requirement elicitation and management communications
- Excellent understanding of client operations and systems.
- Strong organizational and collaborative skills
- Excellent problem-solving skills and the ability to research and resolve complex issues
- Positive, professional attitude and adaptive to change
- Ability to handle diverse situations, multiple initiatives and rapidly changing priorities
- Strong analytical skills and the ability to derive the optimal return on investment (ROI)
- Ability to multi-task and track multiple efforts concurrently
- Understanding of organizational change management (OCM) to assist with adoption of system changes
- Ability to perform repeated bending, standing and reaching.
If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.
