As a Project Manager on the Engineering, Café Operations and Safety Team (ECOS), you can achieve results you never thought possible by supporting strategic projects and critical business functions. In this exciting role you will work closely with key stakeholders to deliver results that will have a lasting impact. The Café Engineering Team is committed to supporting a high performing, scalable and well managed operation within the Branch and Café ecosystem. The Team is passionate about creating and managing a sustainable infrastructure, and removing impediments so our frontline can deliver an amazing digital and on-site experience for our Customers.
General Responsibilities:
As a Project Manager on the Café Engineering team, you will:
Work on large and small scale projects that have a direct impact on the company.
Maintain formal process documents (e.g. procedures and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams)
Day to day oversight of multiple processes: monitor, report, and plan system improvements/automation or redesign initiatives; define, establish, and manage process controls; identify process improvement opportunities and implement them through collaboration with other groups such as the Risk office, RPMO, GWS and management; make final recommendations for approval on changes.
Collect, analyze and measure process data, to initiate sustainable business practices and procedures for reporting to senior leadership and executives; review data for trends and gaps in the process that may require additional review.
Manage programs and portfolios for change initiatives that have been prioritized by the organization.
Drive projects based on defined priorities; ensure scope of deliverables, timelines and budget are met; identify risks and issues and mitigate or escalate as needed.
Plan, design, and manage project plans to ensure delivery. This activity includes management through feasibility, design, planning and implementation.
Leverage problem solving skills to ensure project plans deliver on intent and maintain key project documentation.
Partner with project customers to provide strategic and tactical thought partnership to effectively drive project delivery.
Demonstrate outstanding communication and partnership skills which are essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes.
The candidate will:
Have a proven track record in autonomously managing work.
Demonstrate outstanding communication skills; essential for interacting and communicating with key stakeholders across all levels to manage, inform, and influence outcomes.
Be exceptionally organized
Show the ability to manage their time seamlessly in an ever changing and demanding environment.
Utilize organizational knowledge, partnerships and resources to solve business problems and improve processes.
Location: This role is hybrid, where you will be expected to spend about half of your working time in the office and half working virtually. Locations include: West Creek 5 (Richmond, VA) or Center 2 (McLean, VA) or 802 Delaware Avenue (Wilmington, DE)
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 2 years of Agile experience
At least 3 years of experience in Project Management, Risk Management, Process Management or a combination
Preferred Qualifications:
Bachelor's Degree or Military Experience
At least 3 years of Agile experience
At least 4 years of experience in Project Management, Risk Management, Process Management or a combination
PMP, Lean, Agile or Six Sigma certification
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
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