Client Requirements: Background & Education Checks, Drug Test, Fingerprinting 

What you’ll do:

• The Support Engineer will ensure the high availability of critical backend applications/apis, involved in on-call rotation, investigating issues reported by the customers and providing solutions.
• Perform troubleshooting/debugging, issue triaging, and perform defect fixes, and enhancements of the application.
• Support Production Readiness processes to ensure the team is ready to support features deployed to production.
• Contribute during application design process to ensure availability requirements are baked in application development process
• Coordinate application maintenance activities, such as OS upgrade, Disaster Recovery exercise, etc.
• Serve on a 24×7 production support team on rotation.
• Analyze and resolve application issues in production.
• Actively participating in mentoring junior team members.
• Working with Team Lead (Sr. Staff level) to design and implement process improvement in our Production Services and Operations.

What you have: 

• Minimum of 5-7 years or more in depth of experience in supporting a live backend applications/apis, has ability to read/understand code, and has experience in building application alerts and monitoring. 
• Bachelor’s degree in Computer Science or related discipline. 
• Experience with logging and monitoring tools like Splunk and AppDynamics 
• Good understanding of F5, GTM/LTM, network and routing. 
• Good understanding of no sql databases and application interaction 
• Good judgment and the ability to handle stressful situations. 
• Knowledge of Web technologies: languages, frameworks, techniques, industry trends, etc. that includes .Net or Java 

Required Skills for the job: 

• Experience in providing support of highly available backend applications/apis application support. 
• Experience in on-call rotation. 
• Experience in troubleshooting/debugging application issues, and determining resolution with various areas, for example: IT Operations, Change Management, Availability, Network team, Server team, Product Management, etc. 
• Solid understanding of application architecture: application layer, database layer, network layer. 
• Experience in working with messaging bus technologies like Kafka 
• The ability to manage multiple priorities in a dynamic, geographically dispersed environment. 
• Flexibility to support all contingencies and shifting priorities. Exposed to CI/CD processes

The target hiring compensation range for this role is $70.32 to $78.13/Hourly (W2). Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

Are you ready to join a prestigious financial services firm that prioritizes client success and innovation? Our client is a leading provider of investment and wealth management services, known for its commitment to transparency, integrity, and personalized advice. With a focus on empowering clients to achieve their financial goals, our client offers a dynamic and collaborative work environment. Join us in our mission to help individuals and families build a brighter financial future.