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Job Summary

We are seeking a skilled and experienced Windows Management Engineer to join our Unified Endpoint Management (UEM) team. The successful candidate will be responsible for managing and optimizing Windows devices using both Intune and Systems Center Configuration Manager (SCCM). This role involves architecting, deploying, and stabilizing Intune and SCCM services, systems, and tools to ensure efficient and secure endpoint management.

Job Description

What You'll Do:

Design, deploy, and manage Intune and SCCM infrastructure to support Windows endpoint management across the organization.
Implement and maintain configurations for software distribution, patch management, and compliance settings using Intune and SCCM.
Monitor and troubleshoot Intune and SCCM infrastructure to ensure high availability and performance.
Collaborate with IT teams to integrate Intune and SCCM with other endpoint management tools and systems.
Develop and maintain documentation for Intune and SCCM processes, configurations, and procedures.
Provide subject matter expertise on Intune, SCCM, and endpoint management best practices.
Participate in 24/7 on-call rotation to support Intune and SCCM infrastructure and resolve issues promptly.
Drive standardization and service-focused instrumentation for endpoint management.
Engage with external vendors and third parties to address issues and achieve continuous improvement.
Contribute to command-and-control activities focused on the restoration of complex outages and rapid restoration of services.

What You'll Need:

Bachelor's degree in Computer Science, Information Technology, or a related field.
Proven experience in managing and operating Intune and SCCM infrastructure in a large enterprise environment.
Strong knowledge of Intune and SCCM architecture, deployment, and troubleshooting.
Experience with software distribution, patch management, and compliance settings in Intune and SCCM.
Familiarity with other endpoint management tools and systems.
Excellent problem-solving and analytical skills.
Strong communication and collaboration skills.
Ability to work independently and prioritize tasks effectively.
Willingness to participate in a 24/7 on-call rotation.

Employees at all levels are expected to:

Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.

Skills:

Microsoft Endpoint Configuration Manager; Microsoft Windows; Microsoft Intune

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience

5-7 Years