Overview

This role is responsible for leading the Mobile App DevOps team for the supply chain vertical business lines (VBL's).

The team is responsible for multiple products including:

• CFA Supply App - Android/IOS/Ipad app the puts supply chain in the hands of restaurant Operators and enables amazing customer support
• RoutCFA App - Android app using by drivers and transportation managers. This is a critical app that guides drivers through deliveries and safety related processes
• Supply Hub - Web Based Portal to implement master data configuration, Ad hoc communications to restaurants, restaurant onboarding, and transportation related business processes
• RS Automation - Backend serviced that automation over 65% of service now incidents

This highly productive team delivers releases in an agile fashion nearly every week to continuously improve existing functionality and delivery new functionality. This is a DevOps team so the team provides 24/7 on call operational support for all developed solutions.

About Chick-fil-A Supply and Bay Center Foods

As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.

The Chick-fil-A Supply and Bay Center Foods service networks are comprised of three components:

• Distribution Center - State-of-the-art warehouses that house supply for Chick-fil-A restaurants
• Production Distribution Center - Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants
• Transportation - Growing fleet of delivery vehicles that supply Chick-fil-A restaurants

Responsibilities

• Own solution architecture decisions for the team's products
• Lead delivery and operations of the team's products, including both individual contribution and support as well as delegated tasks and support to your team's engineers. We desire our lead engineers to be both leads and engineers, spending about half of their time on leading others and half contributing engineering work themselves
• Lead, mentor, and assess other staff engineers, exemplifying and teaching best practices, helping to solve knotty problems, reviewing code, and sharing stories - Interview, select, onboard, and oversee contract engineers
• Assist in the design and delivery of products outside of your team, develop tools and processes for use outside of your team, and/or mentor other engineers or especially lead engineers outside of your team
• Guide partner-led engineering workstreams, contributing to solution design and code reviews
• Guide engineering team in adoption of Chick-fil-A software engineering standards - Identify & propose emerging software engineering technologies, methodologies and/or approaches
• Driver for Operational and Engineering excellence for the DevOps team
• Gain deep understanding of business processes across Supply Chain so the team can maximize impact and operate at a high level

Minimum Qualifications

• Bachelor's Degree in Computer Engineering, Computer Science or related technical field or the equivalent combination of education, training and experience from which comparable skills can be acquired
• 7 years of relevant work experience:

  • Experience designing complex software solutions

  • Experience designing and implementing Android and IOS mobile applications

  • Experience designing and implementing web-based applications

  • Experience designing and implementing cloud based backend solutions for highly transactional systems

  • Experience mentoring and leading a team, including good interpersonal and team collaboration skills

  • Experience leading an agile development team, including sprints, pointing, and daily standups

  • Broad and deep programming experience in Java, JavaScript, Python and/or comparable languages

  • Experience with SQL and data modeling

  • Experience with Git for source control and setting up automated CI/CD processes and technologies

  • Experience implementing application security, software design patterns, and the SDLC

• Proven ability to positively influence the engineering culture and practices in a professional environment

• Partner closely with technical product owners to understand, estimated, and deliver on business requirements

• Knowledge:

  • Broad awareness and understanding of the Chick-fil-A technology portfolio and related capabilities

  • Extensive understanding of the Chick-fil-A restaurant, distribution, transportation, and food manufacturing business models

• Skills:
  • Excellent verbal and written communication
  • Collaborative skills across a technical, product, and business teams
  • Full Stack Technical skills including Kubernetes, AWS, Python, Go-lang, Typescript, IOS App development, Android App development, React, and React Native
• Abilities:
  • Confidently lead technical teams with a diverse set of technology from mobile apps, to web apps, to cloud based technologies
  • Act and project calm and confidence while working through stressful and complex operations issues
  • Lead complex work across multiple business process areas
  • Influence stakeholder technology understanding
  • Demonstrates ability to value both relationships and results
  • Navigate challenging situations, ensuring all parties are treated with honor, dignity, and respect

Note - Working in a DevOps model, this opportunity includes both building and running solutions that could require off hours support. This support is shared amongst the team members to cover weekends and weeknights. The goal is to design for failure and, using cloud-native infrastructure patterns, automate responses to possible issues so they can be worked during normal hours.

Preferred Qualifications

• Master's Degree
• 7+ years of relevant work experience:
  • Experience with automated testing frameworks and tools
  • Experience developing and delivering microservice and event driven programming
  • Experience with monitoring and alerting technolgies

• Deep understanding of AWS technologies and architecture

• Deep understanding of DocKer/Kubernetes and CNCF related technologies

Minimum Years of Experience

Travel Requirements

Required Level of Education

Preferred Level of Education

Major/Concentration