Overview

The Enterprise Systems - Sr. Lead Mobile App Product Owner role is the System Owner and Functional Lead of the Restaurant and Transportation facing systems including Restaurant Mobile App, Driver Mobile App, Supply Hub, and ServiceNow applications with responsibility for data flows, integrations, configuration and technical support for Chick-fil-A Supply, Bay Center Foods, and Supply Chain Development Center. This person is responsible for partnering with each Business to define, document and consult on functional and technical requirements to support daily Operations and enable future growth of each Business.

As wholly owned subsidiaries of Chick-fil-A, Inc., Chick-fil-A Supply and Bay Center Foods are food production and distribution services networks focused entirely on serving the unique needs and growing volume of Chick-fil-A restaurants.

The Chick-fil-A Supply and Bay Center Foods service networks are comprised of four components:

• Distribution Center - State-of-the-art warehouses that house supply for Chick-fil-A restaurants
• Supply Chain Development Center - Offsite facilities that innovates Upstream Production options for Chick-fil-A restaurants
• Production Centers - Offsite facilities that prepare select ingredients and menu items for Chick-fil-A restaurants
• Transportation - Growing fleet of delivery vehicles that supply Chick-fil-A restaurants

Responsibilities

• Define System Enhancements/Improvements based on Business Needs and requirements, along with technical capabilities
• Lead and provide direction to Technical Development Team for Backlog Grooming
• Partner with system's stakeholders to define/validate new and existing integration touchpoints across the network
• Identify and document system gaps for product backlog for future enhancements/capabilities
• Provide Restaurant facing systems expertise in all areas of the Distribution and Manufacturing businesses for operational guidance and best practices
• Lead and execute the development of new and existing features/configurations as well as supporting

  documentation that enables Change Management and End User Training

• Strong understanding of Master Data Management to enable Standards across all Entities and System Platforms

• Lead and own the Business Relationship with Vendors that delivers excellent Customer Service and responsiveness to the Business

• Provide 2nd Level Operational Support for all Entities for each Platform that includes advanced troubleshooting techniques and tools to minimize Business impacts

• Develop business case documentation along with financial justification and ROI for all initiatives. Partner with IT leadership to establish project approach and timeline

• Lead and execute the documenting of the current-state and future-state business process requirements including data flows, configurations, and reporting needs

• Frontline support for new site implementations, major rollouts, etc. to ensure smooth and efficient adoption and stabilization

• Lead and execute Testing Phases for Implementations to ensure systems address business stakeholder needs from users' point of view

• Manage simultaneous projects across all Entities to coordinate all aspects of implementation and delivery of tasks necessary for successful project execution

• Lead and coordinate all software version upgrades with Business Stakeholders and Software Vendors to ensure successful migrations and minimal business interruptions

  Business Requirements

• Strong IT and Operational experience with Order Management & Transportation Management processes, Mobile Applications and ServiceNow, having great perspective on how users interact with the system

• Deep understanding of chain of custody for critical value streams such as Lifecycle Management, Order Management processes, Mobile Applications, and ServiceNow processes

• Deep understanding of data relationships to enable System-to-System performance

• Working knowledge of Restaurant processes in a Manufacturing and Distribution Center

• Strong experience in a Start-up or new Business Development environment

  Customer Relations

• Work closely with distribution centers, food production centers and business partners to ensure optimal alignment

• Possess intimate knowledge of who the customers are and the ability to put others above himself/herself

• Demonstrate the ability to value both relationships and results

Minimum Qualifications

• Bachelor's degree in Engineering, Computer Science, Business Administration, related field or relevant experience
• 8+ years of experience in an IT Business Analyst or related role
• 8+ years of experience with Agile methodologies in software development
• Excellent business communication and presentation skills
• Ability to effectively coordinate multiple projects involving multiple Entities, Departments, and External Consulting Teams
• Excellent interpersonal, analytical, organizational, and problem-solving skills
• Deep understanding of data requirements and flows

Preferred Qualifications

• Cloud based Enterprise ERP System experience
• 10+ years of experience with Oracle Cloud Enterprise Resource Planning (ERP)
• 10+ years experience with Transportation Management solutions
• 10+ years of ServiceNow configuration and support
• Experience driving integrations between SaaS based enterprise systems and third-party stakeholders
• Business process management experience

Minimum Years of Experience

Travel Requirements

Required Level of Education

Preferred Level of Education

Major/Concentration