Detail-oriented, critical thinking ability, clear communication both written and verbal. Proficient in Microsoft Office Suite, including MS Excel/Word is a must. Salesforce and SAP experience highlighter preferred.
Responsibilities:
- Maintain and record daily Ticket Counts and Attendance Records.
- Schedule and facilitate weekly classes with Partner Brands.
- Manage data entry and class records in Salesforce.
- Analyze trends and recap on weekly class metrics to apply for future brand or class improvements.
- Employ "test-and-learn" methods to strengthen class participation and engagement.
- Resolve customer service issues.
- Proactively seek opportunities to improve collaboration and grow attendance.
- Cultivate and strengthen Partner Brand relationships.
- Serve as the point of contact between various internal teams, including Social, Learning and Development, Pricing, IT, and Category Management to confirm alignment on processes, prioritization, and information.
Experience:
- Excellent written & verbal communication skills, including both speaking and listening.
- Excellent interpersonal and customer service skills.
- Proficient in Microsoft Office Suit, including MS Excel/Word
- Salesforce and SAP skill set would be highly preferred
- High attention to detail
- High level of professionalism in an office environment
- Ability to sit and use normal office equipment (phone, computer, etc.) more than 90% of the day
- Ability to work independently
The target hiring compensation range for this role is $27 to $30 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.
About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.
Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!
Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
