Responsibilities:

• Troubleshoot and resolve system/operational incidents
• Perform root cause analysis for operational incidents
• Analyze system performance and take corrective actions as needed
• Assist Tier 2 with resolving complex system and end user problems
• Coordinate with mission partners, consumer applications, and other external entities in troubleshooting enterprise incidents and integration problems
• Collect data, identify and analyze trends in Operational Incidents, and provide suggestions to mitigate common issues
• Work closely with Ops Tech Lead and Development Lead to identify baseline enhancements to improve operational stability
• Work with deployment and ISP teams to support baseline deployments to operations
• Willingness to support off-hour calls to assist in troubleshooting when high priority operational incidents occur

Requirements/Qualifications:

• BS degree and 6 – 8 years of prior relevant experience or Masters with 2 – 4 years of prior relevant experience.
• Strong communication skills, both verbal and written
• Ability to quickly learn new software and IT concepts
• Strong problem solving and decision making skills
• Self-starter with an ability to work in a team environment and independently
• Intimately familiar with the COTS products that the program leverages: Oracle Identity and Access Management (IdAM) suite, Apache webgates, and Computer Associates (CA) API Gateway
• Experience scripting in a Linux environment using Shell and Bash
• Deep understanding and background in COTS integration and custom code development

  Preferred:

• Oracle IdAM products (OAM, OIF, OID, OVD, OUD, OIM)
• WebLogic
• Linux/UNIX experience
• LDAPs
• PKI authentication

Clearance Requirements*

Requires an active Top Secret security clearance upon hire and must meet SCI eligibility. Must be willing and able to obtain a polygraph within the customer’s timeline after hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.