Workplace Experience Specialist (Onsite - Washington, D.C.))
Employment Type: 6-Month Contract (with potential for FTE

About the Role:

We are seeking a polished and service-driven Workplace Experience Specialist to join our dynamic team. In this role, you will be the first impression for guests, entrepreneurs, and visitors, delivering a best-in-class office experience. You will be responsible for managing front desk operations, visitor communications, event support, and office management functions.

Key Responsibilities:

• Front Desk & Guest Experience: Greet visitors with professionalism and warmth, check them in, and notify hosts using communication tools like Slack, GChat, or Envoy.
• Visitor Management: Manage visitor details, prepare badges, and follow security protocols for check-ins and registrations.
• Office Operations: Maintain organization and cleanliness of conference rooms and common areas, ensuring supplies are stocked and vendors meet service standards.
• Calendar & Room Management: Assist with Google Calendar bookings, ensuring meeting rooms are properly reserved and prepared.
• Event Support: Assist with on-site events, including space setup, AV testing, and catering coordination.
• Vendor Relations: Partner with vendors (e.g., janitorial, F&B, plant services) to ensure top-tier service delivery.
• Mail & Package Management: Manage incoming and outgoing mail with confidentiality and coordinate courier services.
• AV Support: Assist with first-level conference call and AV setups, working with IT for troubleshooting as needed.
• Security Adherence: Follow security protocols, register visitors, and report any unusual activity to on-site security.

Qualifications & Experience:

• 4-6 years of experience in a front desk, office management, or workplace experience role. Experience in Hospitality, Technology, or Venture Capital (VC) industries preferred.
• Proficiency with G Suite (Gmail, Google Calendar, Google Drive) and experience with tools like Slack, Envoy, and Zoom.
• Exceptional customer service skills with a "can-do" attitude and a proactive mindset.
• Strong organizational and multitasking skills with the ability to manage competing priorities.
• Experience coordinating with vendors and maintaining high standards for service delivery.
• Outstanding interpersonal skills with a professional demeanor and team-player mentality.
• Familiarity with video conferencing tools (Zoom) and basic AV setups is preferred.

Preferred Background:

Hospitality: Concierge, Guest Services, or Front Desk roles with a focus on delivering exceptional experiences.
Technology: Experience in a fast-paced, tech-driven office environment.
Venture Capital (VC): Experience in high-profile, executive-facing environments with a focus on discretion and professionalism.

The target hiring compensation range for this role is $40.00 -50.00 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.