Job#: 3038442

Job Description:

Location: Beaver Dam, WI

Employment Type: Contract-to-Hire

Shift: M-F 8AM to 5PM with on call

Position Overview

Apex Systems is seeking Level 3 (L3) Technicians to serve as senior technical leads supporting Corporate Network Support (CorpNet) services within Meta’s data center environment. This role provides advanced troubleshooting, escalation support, and technical leadership across WiFi, AV systems, security platforms, corporate network connectivity, and physical layer infrastructure including fiber optic and copper cabling with advanced troubleshooting and repair oversight.

Key Responsibilities

- Lead resolution of complex and escalated tickets

- Perform root cause analysis and advanced troubleshooting

- Lead troubleshooting of fiber and copper connectivity and performance issues

- Perform advanced diagnostics including fiber path validation and copper connectivity testing

- Lead fiber and copper tracing across complex environments

- Oversee cabling repair activities including fiber and copper remediation

- Mentor L1/L2 technicians and guide troubleshooting practices

- Interface with engineering, facilities, and vendors

- Ensure SLA adherence and ticket quality

Required Qualifications

- 5–8+ years in IT support or data center environments

- Advanced networking troubleshooting skills

- Strong experience with fiber optic and copper cabling infrastructure

- Experience with fiber diagnostics and copper testing

- Experience handling escalations

- Strong ticketing system experience

Preferred Qualifications

- Enterprise Corporate Network Support experience

- Experience with fiber testing tools (OTDR, power meters) and copper testers

- Experience coordinating fiber repair/splicing and copper remediation

- Certifications (CCNA, CCNP, Network+)

• Candidates must be comfortable performing fiber and copper cable tracing, identification, and physical layer troubleshooting in a large-scale data center environment.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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