Job#: 2065450
Job Description:
Apex Systems is looking for a Lead IT Support Technician. This person is primarily responsible for ensuring the proper day-to-day operation of technology applications and equipment, providing remote and desk-side assistance in resolving technology support issues, performing installations, repairs, upgrades, backups, and other maintenance tasks.
Please send a Word resume to [email protected] for more info.
- Provides professional, high quality I.T. Helpdesk customer service to internal employees.
- Required to perform duties in a fast paced, high intensity and team-oriented environment.
- Open, update, properly code and close trouble tickets with detailed information relating to trouble reported.
- Perform troubleshooting and diagnosis on local and remote devices with proactive intervention when needed.
- Creates, updates, escalates, and closes incidents and service requests in our ticketing system.
- Helps to develop and document technical processes and procedures.
- Assist team members with coaching and escalations
- Build, maintain, and troubleshoot PCs, laptops, and proprietary client hardware.
- Provide user assistance via phone, email, walkup, remote support, and virtual smart bar.
- Assist with hardware orders and maintaining budget
- Other duties assigned by management
- This position requires heavy lifting of computer equipment from and to the box to the workbench and workspace. Analysts must be able to push and pull cart that weighs up to 140 pounds and lift at least 50 pounds multiple times per day/week
- A+, Network +, Security + certification preferred; MCP certification or equivalent preferred. ITIL certification or experience is a plus.
- Helpdesk/Service Desk experience in large Enterprise environment
- Prior Leadership experience a plus
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
