Job#: 3037386

Job Description:

Technical Help Desk - Intermediate

Duration: 12 months

Work Model: Hybrid/Remote (May have to come in the future or on demand)

In-Office Requirement: Remote unless needed to come into office. Required if equipment issues.

Work Hours: 37.5

Job Description

Title: Technical Help Desk - Intermediate

These roles are critical to the TSC Service Desk’s ability to provide excellent first level, 24/7 support for Banks technology and applications. These team members respond to and resolve technical incidents across multiple LOBs through Phone, Live Chat, Call-Back and Email channels. These roles will work closely with other Technology groups to ensure that incidents (both major and minor) are addressed in a timely manner.

What you'll be doing

In this role, you will support access request provisioning such as granting, modifying, or revoking user access to applications, systems, or resources based on business needs and security policies. Requests are managed through ServiceNow, the enterprise IT service management platform.

How you’ll succeed

Qualifications

· Associate's degree in computer related field or equivalent training required

· 2-4 years’ experience required

· Verbal and written communication skills, problem solving skills, customer service and interpersonal skills

· Basic ability to work independently and manage one’s time

· Knowledge of computer software, such as configuration management software, desktop communications software, operating system software and internet directory services software

Must-Have Skills

· Help desk experience (1 year)

Nice-to-Have Skills

· Customer Service experience

· Schooling related to Computer Science/IT or anything related to technology

· Soft Skills Oral and verbal communication skills

Multitask

Summary

The main function of a Help Desk Specialist is to provide technical assistance to computer system users. A typical technical help desk specialist is responsible for answering questions or resolving computer problems for clients in person, via telephone or from a remote location.

Job Responsibilities

· Answer user inquiries regarding computer software or hardware operation to resolve problems, typically of a lower complexity

· May install software or perform hardware testing remotely

· Enter commands and observe system functioning to verify correct operations and detect errors

· Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

· Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

VEVRAA Federal Contractor.
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.