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Regular or Temporary:

Language Fluency: English (Required)

Work Shift:

Please review the following job description:

• Apply in-depth knowledge of application support and an understanding of best practices.
• Provide level 2 and 3 level support for web / middleware issues that come through the enterprise support center.
• Respond to issues in a timely manner by receiving and investigating incidents or service tickets
• Resolve complex technical issues for Truist Network applications
• Responsible for general support, maintenance and troubleshooting of web and middleware based platforms.
• Perform problem tracking, diagnosis and root-cause analysis, replication, troubleshooting, and resolution
• Perform programming and debugging activities.
• Providing operational support for web products in use today.
• Provide support for the Change, Release, Incident, Request and Configuration Management processes for Truist’s Web & Middleware Operations technologies and services.
• Analyze and observe trends with technical issues and develop recommendations for long- term improvements
• Develop and maintain documentation for supported infrastructure.
• Assist junior engineers to learn processes, procedures, and standards within the web team.

Requirements

• Must have a Bachelor’s degree in Computer Science, CIS or related technical field.
• Must have 3 years of experience in application support positions performing/utilizing the following.
  • Middleware production support and program analysis
  • Installation, configuration and administration of application servers and webservers that host intranet/internet facing application server setup and management.
  • Infrastructure and Environmental migrations.
  • Monitoring of critical systems/systems processes and problem resolution/escalation of application, data networking and system management issues.
  • Experience with: Linux Red Hat, AIX, Windows Operating Systems, and J2EE standards and best practices
  • Two or more of the following:
    • Microsoft IIS Server
    • IBM Websphere Application Server
    • IBM WebSeal (Tivoli Access Manager) and/or ISAM
    • VMWare Tomcat / TCServer
    • IBM MQ
    • IBM Datapower Gateway
    • Tibco
    • Pega

• Position may be eligible to work hybrid/remotely but is based out of and reports to Truist offices in Raleigh, NC. Must be available to travel to Raleigh, NC regularly for meetings and reviews with manager and project teams within 24-hours’ notice.

General Description of Available Benefits for Eligible Employees of Truist Financial Corporation: All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position. Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates. Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays. For more details on Truist’s generous benefit plans, please visit our Benefits site. Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan. As you advance through the hiring process, you will also learn more about the specific benefits available for any non-temporary position for which you apply, based on full-time or part-time status, position, and division of work.

Truist is an Equal Opportunity Employer that does not discriminate on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status, or other classification protected by law. Truist is a Drug Free Workplace.

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